Call Center Representative Position Available In Albany, New York

Peak Performers has an excellent opportunity for candidates seeking administrative experience in a government setting while supporting critical statewide operations. This Business Services Support Specialist role offers the chance to develop professional skills, work with multiple systems, and contribute to process improvements in a dynamic and collaborative environment.

• Who You Will Be Working With
• The New York State government agency supporting this role manages and leases real property, designs and constructs facilities, procures goods, services, and technology, and provides critical support services to state agencies.

It also leads sustainability and resiliency initiatives while assisting local governments, nonprofits, and school districts through centralized contracting and resource distribution.

• The Peak Performers Difference
• + Qualified applicants with chronic medical conditions and/or disabilities receive priority placement. + Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment. + Our employees may participate in a 403(b)-retirement plan. + We pay weekly through direct deposit. + In business since 1994 and thousands of job placements.
• Major Duties
• + Process service line-specific transactions in accordance with standard work and service level agreements.

+ Conduct written and telephone communications and prepare email correspondence to customers, vendors, program administrators, and other stakeholders. + Resolve processing errors, identify system user needs, and manage complex transactions. + Consistently provide quality customer service to all Business Service Center customers. + Collaborate with supervisors and participate in LEAN activities to improve processes. + Analyze data and resolve complex auditing problems related to NYS business practices, including various audit functions.

• What We Are Looking For
• + Strong communication skills, particularly in a call center environment. + Proficiency in Microsoft Office and multiple computer systems. + Prior experience in customer service and problem resolution. +
• Option 1:
• High school diploma and three years of full-time experience processing business, finance, or human resource transactions. +
• Option 2:
• 60 semester credit hours of college-level study. +
• Option 3:
• 30 semester credit hours of college-level study and one year of relevant experience.
• Exciting Opportunity Details
• +

Rate:

$21.00 per hour + Length of engagement: 1-year engagement +

Days/Hours:

Monday – Friday, 9am – 5 pm +

Location:

Albany, NY + Free parking available _Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future._ _Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services._

Custom Job ID:

25-PO869