Customer Service Specialist II Position Available In Albany, New York
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Job Description
If interested
REMOTE/HYBRID
– Reach out directly to kspicer@altaits.com or call/text 301-252-8762. Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims. Citizenship (gov requirement) Riverview Center, Menands, NY Remote/Hybrid 4x a month onsite- Menand’s NY Need to live in a drivable distance to Menands NY Pay $18/HR Takes and processes transactions by telephone, internet and correspondence from customers and representatives Enters and maintains database records of customer profiles and prepares and maintains status reports Acts as liaison for customers Maintains knowledge of company products and customer service processes
Education:
High School Diploma or GED Required Experience:
2+ years of customer service experience Strong Microsoft Office skills (Word, Excel, PowerPoint) Strong telephone and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively #M2 #LI-KA1 System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
