Bilingual Customer Service Representative – Spanish/English Position Available In Bronx, New York

Bilingual Customer Service Representative

• Spanish/English (Bronx, NY)
  Date Monday, June 23, 2025
  City Bronx
  State NY
  Country United States
  Working time Full-time
  Description & Requirements
  Maximus is currently looking for a Bilingual (English/Spanish fluency) Customer Service Representative to join our growing team.

This position is responsible for providing enrollment and outreach services to New York Medicaid recipients.
This is an onsite position is located at the

LDSS/HRA

office located in Bronx, NY. This position includes two weeks of paid remote training. Why Maximus?
???? Starting pay: $19.00/HR ???? Work/Life Balance Support

• Flexibility tailored to your needs!
  ????️ Comprehensive Insurance Coverage
• Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance.
  ???? Future Planning
• Prepare for retirement with our 401K Retirement Savings plan and Company Matching
  ????️ Paid Time Off Package
• Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
  ???? Holistic Wellness Support
• Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
  ???? Recognition Platform
• Acknowledge and appreciate outstanding employee contributions.
  ???? Tuition Reimbursement
• Invest in your ongoing education and development.
  ???? Employee Perks and Discounts
• Additional benefits and discounts exclusively for employees. ???? Maximus Wellness Program and Resources
• Access a range of wellness programs and resources tailored to your needs.

????

Professional Development Opportunities:

Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.
  Minimum Requirements
• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Prior work experience in customer service, data entry and or data processing
• Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Bilingual with fluency in English and Spanish (able to read, write and speak both languages fluently)
  Home Office Requirements
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace

Maximus Required Computer Operating System:

• Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer.
• For HP Users, Maximus requires removal of SMode
  Maximus restricts smartphone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS). Preferred Requirements
• Experience with the Medicaid program or within a HIPAA-regulated environment
  #NYMC #NYMCCSR
  EEO Statement
  Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short

• and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$ 19.00
Maximum Salary
$ 19.00