Customer Service Represenative Position Available In Dutchess, New York

Customer Service Represenative Arnoff Moving & Storage, Inc. 1282 Dutchess Turnpike, Poughkeepsie, NY 12603

Customer Service Representative Location:

Poughkeepsie Company:

Arnoff Moving & Storage Job Type:

Full-Time Starting Hourly Rate:

$ 20.00/hr

Industry:

Logistics /

Moving & Storage Position Summary:

We are seeking a highly organized and professional Customer Service Representative to serve as a vital link between our Sales and Operations departments. This role involves managing shipment registrations, coordinating logistics, coordinating moves for military service members, and providing exceptional customer service throughout the moving process.

Key Responsibilities:

Act as a liaison between Sales and Operations to ensure seamless communication and workflow. Register shipments (internal and external) in both Arnoff and NAVL systems (Movers Suite) Communicate with customers throughout the moving process, including confirming dates, arranging payments, and addressing paperwork questions. Coordinate moving dates, warehouse access, and carton deliveries. Provide support and information to customers via phone, email, online chat, text, or in person. Working with both Commercial, Logistics, Military and Residential Moves Enter and manage customer orders for new or additional services. Address customer inquiries and complaints, escalating when necessary. Maintain accurate records of customer interactions and account details. Ensure timely and appropriate resolution of customer concerns.

Qualifications:

Professional demeanor with excellent verbal and written communication skills. Strong computer proficiency and data entry skills High School Diploma required Proficient in Microsoft Office Suite, Teams, Outlook and Adobe E-sign. Comfortable handling phone communications while multitasking. 1 Year prior experience in customer service (or related field) and/or logistics preferred. At Arnoff Moving and Storage, we offer a superior health benefits package along with special perks—including a paid day off on your birthday!