Customer Service Representative Position Available In Dutchess, New York
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Job Description
JOB TITLE
Customer Service Representative
DEPARTMENT
Urology STATUS:
Full Time- Non-Exempt (Hourly)
LOCATION
50 Eastdale Ave Poughkeepsie
NY 12603 REPORTS TO
Administrative Manager
SHIFT/CORE HOURS
Monday-Friday 8:30-5:00PM Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
DUTIES AND RESPONSIBILITIES
+ Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day. + Re-scheduling patient appointments as required via telephone calls and written notification to patients. + Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database. + Taking clear and accurate messages on behalf of other departments. + Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols. + Reviewing physician schedules regularly to maximize capacity and verify correct scheduling. + Creating testing orders for patients and faxing or mailing as per patient request. + Faxing medical records to facilities authorized to receive patient information. + Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. + Other duties as assigned.
EDUCATION & EXPERIENCE
+ Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience. + Previous experience in a call center and/or medical practice desired
QUALIFICATIONS & REQUIREMENTS
+ Exceptional phone manner + Excellent interpersonal and communication skills. + Ability to apply knowledge of office procedures and carry out tasks accordingly + Ability to utilize the EMR system effectively. + Ability to type 35 wpm with 90% accuracy. + Must be flexible, organized, and function well under pressure. + Bi-lingual English/Spanish is preferred. Premier Medical Group is an Equal Opportunity Employer
