Customer Service Representative Position Available In Dutchess, New York

Customer Service Representative Apple Air Heating & Cooling 850 Route 9, Fishkill, NY 12524

Overview:

Are you a customer-focused professional looking for a fast-paced and rewarding career ? Folkes Home Services , a trusted home services provider in the Hudson Valley for over 30 years , is seeking a Customer Service Representative (CSR) to join our team in Fishkill, NY . As part of the Apex Service Partners network, we offer competitive pay, top-tier benefits, and career growth opportunities in a supportive environment. Job Responsibilities Inbound & Outbound Calls

• Handle high-volume customer calls, including scheduling maintenance visits, service inquiries, and overflow calls Booking Appointments
• Assist customers via phone and email to schedule service appointments and answer inquiries Sales & Promotions
• Recommend and sell products and services to existing customers Customer Follow-Up & Satisfaction
• Call customers from the prior day to ensure high satisfaction and address any concerns Scheduling & Appointment Coordination
• Make 100+ outbound calls per day to schedule maintenance visits and follow up on service requests Review Management
• Follow up on customer reviews (both positive and negative) to maintain our strong reputation Data Entry & Record Keeping
• Maintain accurate customer records and service history in Service Titan software Qualifications 2+ Years of Customer Service Experience
• Prior experience in a call center, office, or administrative role preferred Strong Communication Skills
• Ability to listen attentively, problem-solve, and provide clear information to customers Attention to Detail & Organization
• Ability to multitask, manage scheduling, and handle high call volumes efficiently Team Player
• Honest, reliable, and committed to high-quality customer service Computer & Software Knowledge
• Experience with Service Titan or similar CRM software is a plus Reliable Transportation & Flexible Availability
• Ability to adapt to business needs and work as part of a dynamic team Benefits Medical, Prescription, Dental, and Vision Insurance
• Affordable healthcare coverage Disability & Term Life Insurance
• Financial security for you and your family Matching 401(K) Benefits
• Competitive retirement savings plan Paid Holidays & PTO
• Paid time off for holidays and generous vacation time Ongoing Training & Development
• Career growth opportunities with continuous training Supportive Work Environment
• Be part of a team-oriented, customer-first culture Folkes Home Services may conduct a pre-employment background check and drug test , subject to applicable laws.

If you’re ready to join a trusted, growing company that values customer service excellence and career development , apply today to become a Customer Service Representative with Folkes Home Services! Folkes Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate:

USD $22.00/Hr.

Posted Max Pay Rate:

USD $27.00/Hr.