Customer Support Specialist Position Available In Erie, New York

Customer Support Specialist 4.3 4.3 out of 5 stars Depew, NY 14043

Reports To:

Inside Sales Manager General Scope of the

Position:

The Customer Support Specialist is to create a world-class customer experience, making it easy for the customer to do business with Sefar. They are responsible for building and maintaining the relationship between the company and the customer base. This is accomplished in coordinating various support efforts, resolving customer issues, and serving as a liaison between customers and our Internal teams. This role combines communication, organization, and problem-solving skills to delivery timely, effective support for the customer to help grow our business. The position requires precision, accountability and professionalism.

Requirements:

The ideal candidate will have at least 1+ years’ experience in selling in a B2B environment or relevant education. Have the ability to relate technical information to non-technical customers. Able to work in fast-paced, self-directed entrepreneurial environment. Excellent time management, as well as verbal and written communication skills. Highly proficient level computer skills including MS Word, PowerPoint, Excel and knowledgeable in the use of CRM software solutions. Highly energetic and self-starter. Able to multi-task the activities with shifting priorities. Should be honest, assertive and systematic. Primary Responsibilities of the

Position:

Sefar Inc. employees are responsible for the quality of their work through understanding and fulfilling our customer’s requirements. Serve as the Customer Advocate (both external and internal customers). Judged on making those parties happy with the fast, friendly and efficient support. Precision in your job duties. Be it LN, CRM or other you keep the systems 100% accurate at all times. Act as the primary point of contact for customer inquiries and purchase orders. Collaborating with Territory Management to understand customer requirements and provide support. Maintain up-to-date knowledge of products/services to provide accurate support and guidance. Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Accurately capture and complete information in Sefar Customer Relationship Management system (CRM). Responsible for order entry and expediting under current strategies and procedures. Supports all quality initiatives including ISO 9001 and 14001 procedures, policies and programs; recommending improved policies and procedures. Processes all complaints and returns into the Complaint database. Demonstrates Reliability, Ownership Mentality, Customer Focus, Honesty and Sustainability in pursuant towards Sefar’s core values.

Job Type:

Full-time Pay:

$26.00 – $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person