Director of Client Services Position Available In Erie, New York

Director of Client Services Buffalo City Mission

• 3.8 Buffalo, NY Job Details Full-time $65,000
• $75,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Qualifications Crisis intervention LMHC Master of Social Work EHR systems Licensed Clinical Social Worker Data analysis skills

CADC LPC

Microsoft Office 3 years Master’s degree Analysis skills Supervising experience Bachelor’s degree Team management Case management Motivational interviewing Budgeting Social Work Senior level Leadership Communication skills Time management Full Job Description In the midst of a mature walk with Jesus Christ and able to articulate belief. Educational Background Master’s Degree Preferred OR 6-8 Years Related Experience Master’s degree in relevant field such as Social Work (MSW), Clinical Psychology, Counseling, or Public Health. Bachelor’s degree in relevant field such as Social Work (MSW), Clinical Psychology, Counseling, or Public Health as well as 6-8 years related experience. Licensure (Preferred): Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Mental Health Counselor (LMHC), or equivalent.

Professional Experience Clinical Experience :

Minimum of 5-7 years of experience in mental health, substance use treatment, or trauma-informed care environment. Direct experience working with homeless or vulnerable populations is highly preferred.

Supervisory/Leadership Experience :

3-5 years of experience managing case managers or clinical teams, supervising staff, or overseeing programs. Demonstrated ability to lead multidisciplinary teams effectively. Demonstrated ability to promote diversity, equity, inclusion, and belonging. Develops and inspires commitment to a vision of success; supporting, promoting and ensuring alignment with the Mission’s vision and values.

Program Development :

Proven track record in developing and implementing case management/clinical programs or services. Experience in crisis intervention and implementing best practices for client care.

Technical Skills Regulatory Knowledge :

Familiarity with federal, state, and local regulations governing case management and clinical services, including HIPAA and Medicaid billing. The ability to learn and ensure that regulations, policies, and procedures of outside funding sources, government and private, are followed, documented, and able to be reported on.

Data and Reporting :

Experience with data analysis for program evaluation, outcome tracking, and quality assurance. Proficiency in case management software or electronic health record systems. Proficiency in

Microsoft Office Budget Management :

Experience managing budgets for case management and clinical services and identifying funding opportunities.

Core Competencies Strong Leadership and Communication Skills :

Ability to inspire and manage a team of clinicians and support staff. Excellent interpersonal skills to engage with clients, staff, and external partners.

Crisis Management :

Skilled in handling high-pressure situations, including client crises or emergencies.

Cultural Competency :

Ability to work effectively with diverse populations and demonstrate sensitivity to cultural, socioeconomic, and trauma-related factors.

Problem-Solving and Decision-Making :

Strong analytical skills to identify issues, evaluate solutions, and implement effective strategies.

Soft Skills Empathy and Compassion :

A deep understanding of and commitment to serving homeless populations and individuals with complex needs.

Organizational and Time Management Skills :

Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.

Collaboration and Teamwork :

Strong ability to work collaboratively with internal and external stakeholders to achieve common goals.

Preferred Qualifications Specialized Certifications :

Training in trauma-informed care, substance use treatment (e.g., CADC certification), or motivational interviewing.

Public Advocacy Skills :

Experience engaging with policymakers or advocating for vulnerable populations at a systemic level. These qualifications ensure the individual is well-equipped to handle the multifaceted responsibilities of overseeing clinical services while addressing the unique challenges of working at the Alfiero Community Center. Organizational Expectations Mission

• Christian beliefs compatible with the spiritual and pastoral mission of the Buffalo City Mission. Act as knowledgeable and effective ambassador to the community. Accountability
• Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors that contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity. Excellence
• Serves as a role model and performs job responsibilities to the highest standards in every situation. Demonstrates commitment to quality of service. Focus
• Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan.

Job Type:

Full-time Pay:

$65,000.00

• $75,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Schedule:

8 hour shift

Work Location:

In person