Remote Benefits Customer Service Representative Position Available In Erie, New York

Job Description:

Now Hiring:

Remote Benefits Customer Service Representativesresiding near Buffalo, NY/Pittsburgh, PA/Richardson, TX/San Diego,CA. Candidates MUST reside within 1 hour from one of these cities.

Day 1 Orientation and computer pick up is ONSITE. Day 2 and onwardsis remote/WFH. Read Before Applying!

• All resumes must haveaccurate dates (month/year) – 3 year employment verification willbe ran if you receive an offer
• All resumes must include locations(city/state)
• If contracted through an agency for a position boththe staffing agency and company, you worked with must be listed

Location:

Remote (Must live within 1 hour of specified city) -Pittsburgh, PA / Richardson, TX / Buffalo, NY /

San Diego, CA PayRate:

$16.50 per hour, paid biweekly ($0.75/hr for bilingualcandidates fluent in Spanish or French)

Schedule:

Full-Time |Monday-Friday |8hr shifts between 8am-7pm EST (NO

WEEKENDS!

)

BusySeason:

40 hours/week and possible

OT Off Season:

Hours fluctuatebetween 32-40 hours depending on client needs Extended servicehours during blackout season (Oct-Nov & first 2 weeks of Jan) to11pm EST No time-off is permitted in the first 90 days

Start Date:

August 18th – Multiple orientation dates through October!

Status:

W2 contract assignment with potential to extend or hire onpermanently based heavily upon attendance, performance, andbusiness needs. 3-6 month assignment to start with conversions todirect reserved for top performers with no attendance issues. JobSummary As a Benefit Customer Service Representative you will havethe rewarding opportunity to play a key role in helping membersnavigate their healthcare and pension plans with confidence. Thisis a meaningful opportunity to provide exceptional service and makea difference in people’s lives every day.

What You’ll Do:

Guidemembers through benefits enrollment and assist with updates tohealth and/or pension plans. Deliver personalized support viaphone, email, and webchat — we prioritize quality over speed. Starton a single client account, and over time, be cross-trained tosupport multiple clients. Use empathy, professionalism, and clearcommunication to handle a variety of member concerns, includingthose that may be sensitive or complex. Interpret plan documentsand explain them in simple, easy-to-understand language. Handleconfidential information responsibly in line with HIPAA and dataprivacy standards.

What We’re Looking For:

Verifiable High schooldiploma or GED required. Tech-savvy with basic computer proficiencyrequired. Customer service or call center experience is a plus, butnot required — we’ll train the right person! Strong communicationand problem-solving skills. Ability to adapt your service approachto meet a variety of personalities and communication styles. Musthave a secure home office environment Must be willing to complete avideo interview recording (more details to be discussed) Bilingualcandidates encouraged to apply! (Fluent in Spanish or French earn$0.75/hour extra) Application Process 1.

Apply or Submit YourResume to:

cmisak@alinestaffing.com Ensure your resume is accurateand up-to-date. Include start and end dates for all jobs (MM/YYYYformat). Include location city and state for each position List thehighest level of education completed (minimum: High School Diplomaor GED). 2. Complete a

Video Interview:

After speaking with us, youwill receive a link to a self-recorded video interview. You willreceive an email that gives a prep/guideline for the interviewquestions asked. Dress professionally and record in a quiet,well-lit location. Your responses will be the major factor in thehiring decision. Ready to Apply? Submit your resume to this jobpost or to cmisak@alinestaffing.com ! Corrin Misak – StaffingManager II A-Line Staffing Solutions cmisak@alinestaffing.com