Remote Bilingual (French) Benefit Customer Service Representative Position Available In Erie, New York
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Job Description
Job Description:
Remote Bilingual Benefit Customer Service Representative (LocalCandidates Only) positions available in your area! Please applynow! Join our team as a Benefit Customer Service Representative andplay a key role in helping members navigate their healthcare andpension plans with confidence. This is a meaningful opportunity toprovide exceptional service and make a difference in people’s livesevery day.
What You’ll Do:
Guide members through benefitsenrollment and assist with updates to health and/or pension plans.
Deliver personalized support via phone, email, and webchat — weprioritize quality over speed. Start on a single client account,and over time, be cross-trained to support multiple clients. Useempathy, professionalism, and clear communication to handle avariety of member concerns, including those that may be sensitiveor complex. Interpret plan documents and explain them in simple,easy-to-understand language. Handle confidential informationresponsibly in line with HIPAA and data privacy standards.