Sales Assistant/Customer Service Representative Position Available In Erie, New York

Sales Assistant/Customer Service Representative American Stainless Corporation – 3.3 Buffalo, NY Job Details Full-time $35,000 – $40,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word CRM software Sales support Microsoft Excel Microsoft Outlook Sales Customer service No experience needed Microsoft Office High school diploma or GED Driver’s License Associate’s degree Communication skills Entry level Time management Full Job Description Sales Assistant –

Customer Service Location:

[Insert Location]

Job Type:

[Full-time/Part-time/Temporary]

Reports To:

Sales Manager /

Customer Service Manager Job Summary:

We are seeking a motivated and detail-oriented Sales Assistant with a strong customer service focus to support our sales team and ensure excellent client experiences. The ideal candidate will assist with order processing, customer inquiries, and sales follow-up, contributing to the overall efficiency and effectiveness of the sales department.

Key Responsibilities:

Assist customers by phone, email, or in person with product inquiries, orders, returns, and general service questions Support the sales team with administrative tasks including preparing quotes, entering orders, and updating CRM systems Follow up with customers on quotes, deliveries, and satisfaction Process customer orders accurately and ensure timely delivery Handle complaints and escalate issues when necessary Maintain product knowledge and stay current on promotions and new offerings Track inventory levels and communicate availability to customers and sales reps Coordinate with internal departments (shipping, finance, etc.) to resolve issues

Qualifications:

High school diploma or equivalent required; associate degree or higher preferred Previous experience in sales support or customer service is a plus Strong communication and interpersonal skills Proficient with MS Office (Word, Excel, Outlook); experience with CRM software is a plus Excellent organizational and multitasking abilities

Job Type:

Full-time Pay:

$35,000.00 – $40,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Ability to

Commute:

Buffalo, NY 14206 (Preferred) Ability to

Relocate:

Buffalo, NY 14206: Relocate before starting work (Preferred)

Work Location:

In person