Contact Center Representative Position Available In Monroe, New York

Contact Center Representative Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources. About the role What you need to know:

• Answers incoming calls and responds to customers’ emails
• Handles customer inquiries both telephonically and by email; follows up customer calls where necessary
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
• Researches, identifies, and resolves customer queries/complaints using applicable software; escalates priority issues
• Routes calls to appropriate resources
• Documents all call information according to standard operating procedures; completes call logs and reports
• Other duties as assigned What we’re looking for:
• Possess a Bachelor’s degree is a plus
• 1-3 years of relevant professional experience in the insurance/ financial sector would be considered as an asset
• Proficient in relevant computer applications
• Advanced verbal and written communication & listening skills
• Ability to analyze problems and proceed with problem solving
• Organizational skills and attention to detail
• Team player At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

OP – Operations AIG Europe S.A. (Greece branch)