Customer Service Position Available In Monroe, New York

Job Description:

KAYGEN is an emerging leader in providing top talent fortechnology-based staffing services. We specialize in providinghigh-volume contingent staffing, direct hire staffing andproject-based solutions to companies worldwide ranging fromstartups to Fortune 500 and Managed Service Providers (MSP) acrossa wide variety of industries.

Job Description:

Job Title:

Associate, Customer Care Location:

4545 East River Road, Suite 220,Rochester, NY 14586

Duration:

4 months plus (Temp to Hirepossibility)

Job Description:

Embark on a fulfilling journey ofprofessional development within a dynamic and fast-paced productionenvironment as a Customer Care Senior Associate. As an integralpart of our team, you will hold a pivotal role connecting ourclients and their esteemed customers. Your dedication to serviceexcellence will be unwavering, and you’ll find fulfillment inembracing challenges that allow your exceptional attention todetail and critical thinking skills to shine. As the face of ourcompany, you will exude professionalism in every customerinteraction, prioritizing satisfaction above all else. You have aninnate ability to effectively address concerns, craft effectivesolutions, and proactively anticipate further inquiries. Yourprimary responsibilities will include effectively using multiplecommunication vehicles to connect with customers, which may includetelephones, email, and chat. You can handle challenging customerseffectively, with confidence, and exhibit less reliance onadditional support. To excel in this role, showcasing an unwaveringpositive attitude and communicating with clarity and ease in everyinteraction will be essential to your success. We foster a learningculture that encourages personal and professional development,enabling you to thrive and reach your full potential.

JOB DUTIES

Manages inbound inquiries on behalf of client, acting as anextension of our client Acts confidently in their role with littlereliance on additional support Acts in a professional andappropriate manner while assisting with a resolution/answer to theissue Actively and accurately participates in new hire trainingsupport (i.e. chat, side by sides, etc.) Builds product and processknowledge to effectively interact with customers, within businessguidelines Identify customers’ needs, research client systems,utilize tools to interpret and analyze data Complex use of multiplesystems in order to service customer inquiries (can be up to 10systems) Ability to handle challenging customers effectivelyProvides accurate solutions and guidance, and uses the opportunityto educate customers where appropriate Builds trust in customerrelationships through solving issues quickly and efficiently and byproviding extra value, when appropriate Actively and accuratelydocument discussions of inquiries and leverage internal tools fornext-level resolution needs. Consistently meets or exceeds inquiryresponse times, some may be required by client contractual servicelevels May assist with escalated issues per business guidelinesMeet personal/team production metrics and quality targets Mustadhere to strict schedule and meet attendance guidelines

JOBQUALIFICATIONS

High school diploma, GED or equivalent is required;bachelor’s degree preferred 3 years previous experience in acustomer support role required Tax/banking/mortgage/real estateIndustry experience required Passion for service excellence Strongwritten and verbal communication skills along with excellentcustomer service and active listening skills Strongproblem-solving, critical thinking and analytical skills whileremaining flexible when adapting to change Strong computer skillsto retrieve, query, update systems using multiple screenssimultaneously Organization and time management skills to operateeffectively in a fast paced, high-volume environment. Typingability of 35wpm Demonstrated knowledge of and experience withMicrosoft Ability to work in a structured, high volume, fast-pacedenvironment while maintaining attention to detail Ability toidentify customer issues and identify appropriate tasks Mustsuccessfully adhere to schedule, attendance and requireddeliverables/deadlines. Demonstrates patience and empathy and havethe ability to work collaboratively with others. At KAYGEN, we arealways looking for dynamic, talented and experienced individuals.

We invite you to join our team of talented IT professionals,consulting at client locations across the globe. Our culture isteam-orientated; we strive to stand by our core values of respect,honesty and integrity. Our team of experienced staffing expertswill work with you to find you the best opportunity. For moreinformation, please visit us at www.kaygen.com.

Benefits :

FreeHealthcare Insurance Vision and Dental Insurance 401(k) RetirementPlan Free Life Insurance Sick Time Off Achieve your Kaizen byclicking here. A unique and exclusive talent community supported byKaygen, that includes programs like: Certifications MentorshipProgram Referrals Family and Wellness benefits Continuous Growthand Career Development About this facility: