CLIENT SERVICES ASSOCIATE Position Available In Nassau, New York

CLIENT SERVICES ASSOCIATE 3.3 3.3

out of 5 stars Plainview, NY 11803

• Hybrid work

Department:

Client Services Job Status:

Full Time FLSA Status:

Non-Exempt Reports To:

Client Services Manager Grade/Level:

N/A Amount of Travel Required:

None Job Type:

Regular Positions Supervised:

None Hybrid Work Schedule:

Monday, Wednesday, Friday Work from Home 8:00 a.m. to 5:00 p.m. Tuesday and Thursday Work in Office 8:00am to 5:00pm

POSITION SUMMARY

Assist the Client Services team with a variety of administrative duties.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Check e-mails for daily assignments. Order, expedite and price inventory utilizing proprietary software. Manage purchase orders by inputting all pertinent information into the proprietary software in a timely fashion. Contact publishers for pricing, status of orders, returnable status and current edition information. Maintain inventory locations and make adjustments as needed. Enter inventory adjustments and additions into the proprietary software. Instruct warehouse on order processing and create invoices. Respond to student inquiry e-mails and resolve any issues. On a daily basis check the warehouse on school returns for defectives, returns to publishers and any product not creditable. Create, if applicable, client credit vouchers or issue denial letters to the client. Communicate with both internal departments and publishers in a professional and timely manner. Assist Client Service Specialists with all clerical responsibilities. Complete special projects as assigned.

POSITION QUALIFICATIONS

Competency Statement(s) Accuracy

• Ability to perform work accurately and thoroughly. Accountability
• Ability to accept responsibility and account for his/her actions. Communication, Oral
• Ability to communicate effectively with others using the spoken word. Communication, Written
• Ability to communicate in writing clearly and concisely. Customer Oriented
• Ability to take care of the customers’ needs while following company procedures. Detail Oriented
• Ability to pay attention to the minute details of a project or task. Interpersonal
• Ability to get along well with a variety of personalities and individuals. Organized
• Possessing the trait of being organized or following a systematic method of performing a task. Responsible
• Ability to be held accountable or answerable for one’s conduct. Reliability
• The trait of being dependable and trustworthy. Self Motivated
• Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. Time Management
• Ability to utilize the available time to organize and complete work within given deadlines. Working Under Pressure
• Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

High School Graduate or General Education Degree (GED): Required Excellent Computer skills