Customer Service Associate Position Available In Nassau, New York

Customer Service Associate 3.3 3.3 out of 5 stars 70 Carolyn Boulevard, Farmingdale, NY 11735

Responsibilities:

Monitor and evaluate customer service performance metrics Handle escalated customer inquiries and complaints Collaborate with other departments to resolve customer issues Identify areas for improvement in the customer service process and implement solutions

Qualifications:

Proven experience in a customer service management role Strong knowledge of customer service principles and practices Excellent communication skills, both written and verbal, in English Ability to analyze data and make data-driven decisions Strong leadership skills and the ability to motivate a team Exceptional problem-solving skills and the ability to handle difficult situations with customers

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type:

Part-time Pay:

From $18.00 per hour Expected hours: No less than 20 per week

Benefits:

Flexible schedule On-the-job training Professional development assistance Referral program

Shift:

8 hour shift Day shift No nights Application Question(s): Hours are flexible. Are you available to work on-site, approximately 20-24 hours per week between 8:00 AM – 6:00 PM?

Shift availability:

Day Shift (Required) Ability to

Commute:

Farmingdale, NY 11735 (Required)

Work Location:

In person