Customer Service Representative Position Available In Nassau, New York

Customer Service Representative Abacus Service Corporation 12 Harbor Park Drive, Port Washington, NY 11050 Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and manage inquiries will be crucial in ensuring customer satisfaction and fostering long-term relationships. Duties Respond promptly to customer inquiries via phone and email, demonstrating excellent phone etiquette. Perform data entry tasks accurately and efficiently to maintain up-to-date client records. Analyze customer needs and provide appropriate solutions or escalate issues as necessary. Engage in outbound calling to follow up on customer inquiries and promote services. Collaborate with team members to enhance client services and improve overall customer experience. Communicate clearly in English, ensuring that all interactions are professional and courteous. Utilize office software and tools to manage customer information and track interactions effectively. Qualifications Proven experience in a customer service role is preferred, with a strong emphasis on sales and client services. Excellent phone etiquette with the ability to communicate effectively across various channels. Strong data entry skills with attention to detail for accurate record keeping. Ability to analyze situations quickly and provide effective solutions. Proficiency in using computer systems and office software is essential. A positive attitude, strong work ethic, and the ability to work collaboratively within a team environment. Join us as we strive to deliver outstanding service while building lasting relationships with our clients!

Job Type:

Contract Pay:

$17.50 per hour

Shift:

Day shift

Work Location:

In person