Entry Level Customer Support Technician Position Available In Nassau, New York
Tallo's Job Summary: This job listing in Nassau - NY has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Entry Level Customer Support Technician 3.4 3.4 out of 5 stars Farmingdale, NY Minuteman Press International is the world’s largest and #1 rated print, graphic design and marketing franchise. We have over 1,000 franchise locations that generate almost half a billion dollars in system-wide gross sales. We are looking for a select few who feel like they have what it takes to thrive in this exciting and ever-changing industry. If you have experience and passion for technical support and troubleshooting, then we want to hear from you! You will also work closely with our existing support staff to provide a world-class level of service to our customers and team. When you join the Minuteman Press team, your future is truly in your hands. The harder you work, the more successful you can be. There is plenty of opportunity for growth as the company continues to expand.
Job Responsibilities:
Answer phone calls and emails from customers and other team members. Clearly and concisely relay information to/from customers and team members. Install, configure, support, and troubleshoot proprietary software. Assist team with testing of software and other development projects. Input data for tracking of customer interactions. Collaborate with other support technicians, and leadership, to provide an exemplary customer support experience. Assist with internal IT Projects. In order to be successful at our company as a Customer Support Technician you must possess the following: Experience working with Windows based Operating Systems Strong verbal and written communication skills Problem Solving Skills Time Management Skills A Positive Attitude Experience with SQL (MSSQL/MySQL/MariaDB) is a plus Degree in Computer Science or other technical field is preferred but not required What do we reward you with? Competitive base salary Bonus Opportunities Paid time off Vacation Health, Vision, Dental, and Life Insurance Flexible Spending Account 401(k) Advancement potential within the
Franchise Operations Team Professional Development Assistance Job Type:
Full-time Pay:
$45,000.00 – $55,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Can you reasonably make the daily commute to Farmingdale, NY for in office work? On a network with 3 computers, one computer is unable to reach a shared folder. What are some steps you would take to try to diagnose and resolve the issue? The same application is installed on 3 computers in an office. The application is not opening on one computer. What are some steps you would take to try to diagnose and resolve the issue?
Work Location:
In person