Wireless Customer Representative Position Available In Nassau, New York

Wireless Customer Representative FC Marketing Valley Stream, NY 11581

Job Summary:

As a Wireless Customer Representative , you will serve as the primary point of contact for customers, providing exceptional service and support with our client’s goals in mind. In this role, you will be involved in assisting customers with inquiries, resolving issues, and promoting our clients’ products and services. Your contributions as a Wireless Customer Representative will play an important role in driving customer satisfaction and building lasting loyalty to our client’s brands. As a Wireless Customer Service Representative, your ability to effectively communicate and address customer needs will be essential to ensuring a positive experience for every individual you assist. Key Responsibilities as a

Wireless Customer Representative:

Execute sales presentations directly and effectively respond to customer inquiries inside retail locations Effectively assist in troubleshooting and resolving customer concerns, ensuring a positive experience. Educate customers about our clients’ products and services, upselling and cross-selling when appropriate. Maintain detailed records of customer interactions and transactions in the CRM system. Work closely with team members and other departments to ensure a seamless customer experience. As a Wireless Customer Representative, you will assist in gathering customer feedback to improve service and product offerings, alongside overall customer satisfaction Participate in ongoing training sessions to stay updated on products, services, and company policies. Qualifications of a

Wireless Customer Representative:

High school diploma or equivalent; a college degree is a plus. Previous experience in customer service or retail preferred. Strong communication and interpersonal skills. Ability to handle challenging situations with professionalism and empathy. Proficient in using computers and CRM software. Flexible availability, including evenings and weekends.

Job Type:

Full-time Pay:

$65,000.00 – $80,000.00 per year

Shift:

Day shift

Work Location:

In person