Client Services Specialist Position Available In New York, New York

Client Services Specialist United Debt Settlement, LLC – 3.8 New York, NY Job Details Full-time $23 – $25 an hour 4 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Bilingual CRM software Spanish Financial services customer support English Financial services 1 year Communication skills Entry level

Full Job Description Mission:

United Settlement is a company committed to guiding individuals who need it most. Now that we’ve hit our eight-year mark, we’re gearing up for some exciting growth. Our team is driven by high performance, hard work, and a focus on the bigger picture.

Job Summary:

We’re seeking a Customer Service Specialist to join our fast-growing team in NYC. This is a full-time, on-site role supporting both external clients and internal teams in a high-performance, service-driven environment. If you’re someone who’ sharp, detail-obsessed, and passionate about making an impact, this role could be a perfect fit.

Role:

Support daily operations and respond to client service needs across multiple channels Educate clients on the debt settlement process, including timelines and expectations Manage inbound and outbound communications with professionalism and urgency Respond to client inquiries via phone and email with empathy and accuracy Track client requests, manage follow-ups, and ensure timely resolution Collaborate with internal departments to deliver a seamless client experience Accurately document all client interactions in the CRM system Identify at-risk clients and proactively take steps to improve satisfaction and retention Serve as a go-to problem solver and support resource for both clients and team members

Qualifications:

1-2 years of experience in debt settlement or related financial services. Exceptional verbal and written communication skills. Highly organized with the ability to manage multiple client cases. Comfortable with basic tech tools and platforms (CRM, email tracking, shared docs) Empathetic, patient, and committed to helping clients achieve financial freedom. Professional, positive energy- you’ll be client-facing and team-supporting Bilingual (Spanish/English) is a plus.

Job Type:

Full-time Pay:

$23.00 – $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance

Schedule:

8 hour shift Monday to

Friday Experience:

debt settlement: 1 year (Required)

Language:

Spanish (Preferred) Ability to

Commute:

New York, NY 10018 (Required)

Work Location:

In person