Customer Service Rep Position Available In New York, New York

Customer Service Rep Job Employer Name:

Patrick De Smedt

SpiderID:

14018818

Location:

New York, New York

Date Posted:

6/24/2025

Wage:

$80,000

Category:

Customer Service/Technical Support

Job Code:

None Number Of Openings:

100

Job Description:

Job brief
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Requirements:

Must be a U.S. citizen or Canadian citizen (work permit holders are also eligible).
Proven track record of consistently exceeding quotas.
Familiarity with customer relationship management (CRM) systems and practices.
Strong customer orientation with the ability to adapt to and respond effectively to various personalities.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time efficiently.

Job Criteria:

Start Date:

7/1/2025

Position Type:

Full-Time Permanent

Years of Experience Required:

0

Education Required:

None

Overnight Travel:

None

Vacation Time:

More Than 3 weeks / year

Job Benefits:

Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Flex Time, Relocation Assistance, Tuition Reimbursement, Offers Sponsorship for U.S.

Visa, Other Benefits Company Profile:

We’re proud of our dynamic, enjoyable and supportive culture, and our brilliant people bring a sense of enthusiasm, confidence and team spirit to everything they do. We’re always looking for more talented people who want to make a positive impact at work and for our customers. With more than 30 years of serving the UK IT market, we have accumulated vast knowledge and expertise. We employ more than 1,000 people who are passionate about technology and our customers

Contact Information:

Contact Name:

Patrick De Smedt

Company Type:

Employer

Company:

Bytes Technology Group City:

Houston State:

Texas Zip:

77043