Customer Support Associate Trainee Position Available In New York, New York

Job Description:

The Customer Support Associate Trainee is responsible fordirectly engaging with customers to communicate informationregarding available products and services, answering and addressingspecific inquiries and concerns, and assisting in the sign-up orenrollment process. As a Customer Support Associate Trainee, youmust be proficient in building rapport and establishingrelationships with various types of people. The main objective ofthis position is to combine your previous experience in customerservice and your energetic, tenacious personality as a way todeliver an exceptional customer experience. As a team, we arecommitted to challenging the status quo of the customer experienceand, instead, delivering an experience that is solutions-focused,personal, and uplifting. This is also how we approach our team whenit comes to personal development and advancement opportunities. Ourmission is to uplift each team member to pursue their personalgoals and attain the level of growth and success they are lookingfor. Responsibilities of the

Customer Support Associate Trainee :

Provide pertinent product and service information to customersDirectly consult with customers to understand their wants and needsand provide curated recommendations that address both Develop andbuild relationships with new customers Answer and address questionsand concerns in the most efficient way and escalate concerns to theappropriate department or team member Overcome objectionsrespectfully and professionally Ensure complete satisfactionthroughout the entire experience Receive customer feedbackregarding the products, services, and sign-up process to relay toupper management and improve the customer experience Attend dailymeetings and training sessions to build upon product knowledge,learn new customer services tactics, and stay up to date onavailable promotions