Healthcare Customer Support, Remote, Promotion Possibilities Position Available In New York, New York

⚐ ⚑ ⚑ Healthcare Customer Support, Remote, Promotion Possibilities (Downtown) Grow Therapy compensation: $45,000 – $48,000 USD a year employment type: experience level: entry level job title: Billing Support Specialist Apply here: About this role

Company:

Grow Therapy Job Title:

Billing Support Specialist Salary:

$45,000 – $48,000 USD a year

Remote Status:

Remote Benefits:

Health, Dental, Vision, Flexible Working Hours, Flexible Time Off, Company-wide Winter Break, Mental Health Mornings, Wellness Stipend, In-office Meals and Snacks, Continuous Learning Opportunities, Competitive Salary The company: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

Your Role:

As a Billing Support Specialist at Grow Therapy, you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. You will serve as a passionate advocate for both our Clients and Therapists, troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

Daily tasks:

Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat. Dig deep into problems to help identify root causes and work with Product teams to improve the platform. Assist and educate customers on the Grow Therapy platform, providing great customer service. Serve as the customer’s go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported.

Requirements:

At least one year of experience with insurance across multiple commercial & government payers. Strong knowledge of medical terminology, ICD-10/CPT codes preferably in mental health. Experience working within Claim MD or Availty verifying benefits, reading EOB’s, and able to comprehensively explain benefits to patients. Experience working within various payer portals. Self-motivated, eager to learn, and comfortable with ambiguity / asynchronous communication. Love problem solving; naturally curious, especially about health tech. Work ethic is defined by kindness and empathy, prioritizing Customer Experience. Successful working independently and remotely, and adapt well to changing priorities and customer needs. Comfortable meeting quantitative metrics, including the number of conversations you work on per day. Thrive working at a fast-paced startup, and excited about contributing to our startup’s growth.

Apply here:

Principals only. Recruiters, please don’t contact this job poster. OK to highlight this job opening for persons with disabilities.

post id:

7859217915 ♥ [ ]