Lead Specialist, Client Success Management Position Available In New York, New York

Advisory / Experienced / Manager
Lead Specialist, Client Success Management
New York, NY
125191
Experienced
KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you’re looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Lead Specialist, Client Success to join our Managed Services practice.

Responsibilities:

Support the Solution team to develop a client success management approach for RFPs.
Develop materials and assist new business pursuit teams in the presentation of client success management activities/disciplines during orals
Build and maintain high trust relationships with client stakeholders. Provide consultative guidance relative to best use of KPMG Managed Services solutions and proper governance which includes planning, change management and status reporting on operations; Become a trusted advisor and leverage strong business relationships to retain and expand KPMG’s relationship and solution footprint with respective clients.
Facilitate strategic Quarterly Business Reviews, maintaining strong alignment with client business goals and objectives; Be aware and take proactive actions to ensure respective clients are consistently receiving maximum value from KPMG Managed Services solutions.
Collaborate with delivery teams, solution management and delivery leadership to drive service improvement plans where needed while overseeing client service invoicing, conduct Service Health Checks and Contract Change Order Management; Manage client relationships and accounts including proactive issue identification, risks to client satisfaction and escalation, as appropriate, to delivery and solution leadership.
Provide updates to solution teams on new client opportunities, Service Performance Management Reporting and client Satisfaction Management to ensure it adheres to KPMG managed service compliance processes.
Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

Qualifications:

Minimum five years of recent experience in an external client-facing relationship and account management capacity is required, prior experience working in a Managed Services capacity.
Bachelor’s Degree from an accredited college/university.
Ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results, shepherding client engagements and assessing client satisfaction; Ability to recognize key business stakeholders and develop a trusted advisor relationship with those stakeholders; Ability to identify business needs, challenges, pain-points and opportunities which lead to expansion opportunities that would benefit both clients and KPMG; Ability to perform process-based performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities.
Strong leadership, communication and facilitation skills with an ability to control a room; Strong understanding of functional business areas such as HR, Finance, Supply Chain, IT, etc.
Demonstrated track record of experience in operational performance management and continuous improvement experience
Ability to travel as necessary.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

KPMG LLP

will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant’s skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.
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KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm’s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for

COVID-19

in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.