Member Service Representative – Bilingual Chinese (Hybrid) Position Available In New York, New York

Member Service Representative – Bilingual Chinese (Hybrid) VIllageCare of New York – 2.9 New York, NY Job Details Full-time $25.01 – $28.14 an hour 15 hours ago Benefits Commuter assistance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Family leave Vision insurance Employee discount 403(b) Life insurance Qualifications Bilingual Call center Mid-level 3 years High school diploma or GED Chinese Associate’s degree Full Job Description Member Service Representative VillageCareMAX 112 Charles Street, New York, NY 10014 COME

WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY – VILLAGE CARE!

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include: Handling incoming telephone calls and answering questions for members and providers Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care. Data entry for authorizations under the direction of the Care Management Supervisor. Arrange appointments with physicians and other health care provider services. Assist members in selection of participating providers that will help them improve the quality and outcomes of care. We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required – Associates degree strongly preferred. Bilingual – Chinese required. Must reside in NY, NJ or CT There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you! PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual’s needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.