Technical Support Customer Service Representative Position Available In New York, New York

Job Title:

Technical Support Customer Service Representative Location:

Downtown Manhattan (near World Trade Center)

Pay:

$19/hour

Duration:

Temporary (3 months with possibility to extend)

Work Hours:

7:00 AM – 8:00 PM (including weekends)

Training:

Provided and paid

Background Check:

Required after offer About the

Role:

We are seeking a dedicated Technical Support Customer Service Representative to join our team in downtown Manhattan. In this role, you will be the first point of contact for our customers, providing professional and efficient support via phone and chat. You will play a key role in resolving customer inquiries and ensuring a seamless experience.

Key Responsibilities:

• Answer phones and chats professionally, responding to customer inquiries with patience and empathy.
• Provide Level 1 and Level 2 support to callers, following defined scripts and workflows.
• Engage language translation services for nine languages using a third-party tool when needed.
• Log all customer interactions into the Customer Relationship Manager (CRM) IT Service Management (ITSM) tool.
• Research and resolve customer issues using available resources such as knowledge bases and scripts.
• Identify customer problems and follow scripts to provide timely resolutions.

What We’re Looking For:

• Flexibility with scheduling is essential, as business hours are 7:00 AM – 8:00 PM, including weekends.
• Please specify if you have any scheduling constraints or if you are fully flexible for any shifts.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, customer-focused environment.
• Proficiency in using CRM and ITSM tools (training provided).
• Bilingual candidates are encouraged to apply (please indicate any second language).

Location & Commute:

This is an onsite position located in downtown Manhattan, close to the World Trade Center. The office is easily accessible via public transportation, including the PATH train from Jersey City, NJ, and Newark, NJ.

Interview Process:

The interview process typically includes a phone screen followed by an in-person interview. A background check will be conducted after an offer is made. Why Join Us?

• Paid training to set you up for success.
• Opportunity to extend beyond the initial 3-month term.
• Work in a vibrant location with excellent commute options.
• Be part of a team that values customer satisfaction and professional growth.

If you’re ready to make a difference in a dynamic environment and have the flexibility to work varied shifts, we’d love to hear from you! Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.