Client Services Representative Position Available In Niagara, New York

Client Services Representative 3.9 3.9 out of 5 stars 6867 Williams Road, Niagara Falls, NY 14304 Are you E.P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment —and we want YOU to join our dynamic team! We’re hiring Client Services Representatives for three unique departments: Facilities

• If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you. Retail
• If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here. CPAP Services
• If you’re passionate about helping clients achieve their best sleep, we need you! Outpatient Services
• If you’re someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.

Each position plays a vital role in delivering top-notch care and customer service!

What You’ll Do Provide Excellent Service :

Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.

Educate Clients :

Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.

Coordinate and Collaborate :

Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.

Manage Documentation :

Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.

Ensure Compliance :

Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

What You Bring Communication & Empathy :

Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.

Team-Oriented Mindset :

Willingness to collaborate across departments and support shared goals.

Adaptability & Drive :

Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details. Attention to

Detail :

Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.

Minimum Education :

High School Diploma or GED required. (Associate or Bachelor’s degree preferred) What You Get

• Benefits That Go Beyond the Basics Comprehensive Health Coverage Medical, Dental, and Vision insurance to keep you and your family well. Future
• Ready Retirement Plan 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It Short Term Disability (optional) and Company-Paid Long-Term Disability Free Confidential Employee Assistance Program Education That Pays Off Exclusive Tuition Reimbursement Program with Niagara University
• save on master’s degree programs Be Part of Something Bigger Join an organization that values giving back through community programs Compensation $18.00
• $24.

00 per hour, depending on experience Location Wheatfield, NY (Retail, Facilities, and CPAP)