Customer Service Representative Position Available In Niagara, New York

Customer Service Representative 3.0 3.0 out of 5 stars 6955 Ward Road, North Tonawanda, NY 14120

Job Title :

Customer Service Associate (CSA)

Location :

6955 Ward Rd, North Tonawanda, NY 14120

Salary :

Up to $17.00 per hour (based on experience) Who We Are Looking For?

• Seeking Customer Service Associates who embody Rebel’s brand values.
• We prioritize individuals who are welcoming, efficient, and maintain a high level of integrity.

Summary:

• CSA role at an assigned store location, ensuring safe, customer-focused, and profitable operations.
• Responsibilities include cash handling, facility maintenance, inventory security, and adherence to company policies.
• Reports directly to the Store Manager.

Essential Job Functions:

• Professional representation of the company to customers and stakeholders.
• Assist customers with product purchases, promotions, and handling complaints effectively.
• Foster customer relationships to enhance loyalty and satisfaction.
• Efficient operation of transactional equipment and adherence to cash handling procedures.
• Maintain cleanliness and organization of store and equipment.
• Inventory management, including vendor check-in and pricing policies.
• Compliance with security controls and legal regulations.
• Proper utilization and maintenance of food service equipment.
• Attendance of required training sessions and meetings.
• Prompt reporting of incidents and dishonesty.
• Accurate recording of work hours and breaks.
• Assistance to customers with equipment operation.
• Compliance with age-restricted product sales regulations.
• Security measures for cash registers during non-operation hours.
• Assistance in training new team members.
• Maintenance of confidentiality regarding company information.

Job Qualifications:

• Minimum age requirement: 18 years old.
• High School diploma or GED preferred.
• Ability to work independently for extended periods.
• Proficient in English communication (verbal and written).
• Basic arithmetic skills.
• Familiarity with cash register operation and equipment usage.
• Knowledge of sanitation and safety protocols for food service.
• Physical capability to perform assigned tasks, including standing for long periods and lifting up to 30 pounds.
• Flexibility in working varying shifts, including overnight and holidays.
• Authorization to work in the United States.

Benefits:

• Weekly Pay Checks
• Medical, Dental, and Vision (Full-Time Employees Only)
• Paid Time Off (Full-Time Employees Only)
• Employee Assistance Program (Full-Time Employees Only)
• 401k After 1 Year (Full-Time Employees Only) Why Join Our Team?
• Family owned and operated for over 30 years, we prioritize community and service excellence.
• We value spontaneity and foster growth within our team.
• Be part of the Rebel family and contribute to making the world a more vibrant place.

Job Types:

Full-time, Part-time Pay:

Up to $17.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift Morning shift Night shift Overnight shift Rotating shift Split shift People with a criminal record are encouraged to apply

Work Location:

In person