Customer Service Representative (CSR) Position Available In Oneida, New York

Customer Service Representative (CSR) 3.5 3.5 out of 5 stars Oriskany, NY 13424

Job Title:

Customer Service Representative Location:

Oriskany

NY 13424

(Remote after training, Training of 3-5 week )

Contract:

12 Months (With possible extension)

Note:

Training will be in the office – 3-5 weeks total of training. Training hours are 8:00am to 4:30pm EST. After training will be remote unless requested to come in on an as needed basis by the business. Will need to be onsite for training, monthly meetings, and for other business needs. Role and Responsibility Core responsibility will be receiving and handling customer telephone inquiries related to Life Claims (Customer Service). Make return telephone calls as required to handle the original customer inquiry. Process incoming mail for new and existing claims (data entry). Build new claims and may process noncomplex claims. Determine if customer inquiry needs to be referred for follow-up. May need to review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim. Requirement Requires a high school diploma or equivalent and 1-2 years of experience in customer service or in a related area. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision and maintain quality and production standards as defined in the Teams’ operational metrics 1-2 Years of customer service experience – experience on phones strongly preferred.

Location:

Must live within a commutable distance of the Oriskany NY office (Central NY). Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Types:

Full-time, Contract Pay:

$18.50 – $20.00 per hour Expected hours: 40 per week

Shift:

Morning shift

Experience:

Customer support: 2 years (Required) Healthcare management: 1 year (Required) Medical billing: 1 year (Required) Ability to

Commute:

Oriskany, NY 13424 (Preferred)

Work Location:

In person