Customer Order Specialist Position Available In Onondaga, New York

Customer Order Specialist Abacus Service Corporation Skaneateles Falls, NY 13153 Job Overview We are seeking a dedicated and detail-oriented Customer Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will utilize your communication skills to address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong analytical abilities and a passion for client services. Responsibilities Engage with clients through various channels, including phone calls and emails, to provide support and information. Analyze customer needs and effectively communicate solutions to enhance satisfaction. Manage outbound calling efforts to follow up on inquiries and gather feedback. Perform data entry tasks accurately to maintain up-to-date client records in our systems. Collaborate with sales teams to identify opportunities for upselling or cross-selling services. Maintain a professional demeanor while handling client concerns or complaints. Utilize office software and tools to streamline processes and improve efficiency. Qualifications Proven experience in a customer service role, preferably in a call center environment. Strong communication skills in English, both verbal and written. Ability to analyze information and provide effective solutions to clients. Proficiency in data entry with attention to detail. Familiarity with office software applications and computerized systems. A proactive approach to problem-solving and the ability to work independently as well as part of a team. Previous experience in sales or client services is a plus. Join us as a Customer Specialist where your skills will contribute to our commitment to delivering outstanding service!

Job Type:

Full-time Pay:

$29.00 – $33.00 per hour

Work Location:

In person