Customer Service Associate Position Available In Onondaga, New York

Customer Service Associate Abacus Service Corporation Skaneateles Falls, NY 13153 Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment. If you are passionate about helping others and have a knack for problem-solving, we want to hear from you. Duties Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to clients. Handle outbound calling to follow up on customer concerns or feedback. Analyze customer issues and provide effective solutions or escalate as necessary. Maintain detailed records of customer interactions and transactions through data entry. Collaborate with team members to improve overall client services and satisfaction. Utilize office software and computerized systems to track customer interactions. Assist in sales efforts by identifying opportunities for upselling or cross-selling products. Qualifications Previous experience in a call center or customer service role is preferred. Strong sales skills with the ability to engage customers effectively. Proficiency in data entry and office software applications. Multilingual or bilingual abilities are highly desirable to serve a diverse clientele. Excellent verbal and written communication skills with an emphasis on client services. Ability to analyze problems critically and provide appropriate solutions. Strong organizational skills with attention to detail. A positive attitude and willingness to learn in a dynamic environment. Join us in delivering outstanding service while growing your career in customer support!

Job Type:

Contract Pay:

$29.00 – $33.00 per hour

Shift:

Day shift

Work Location:

In person