Customer Service Representative IV Position Available In Onondaga, New York

Customer Service Representative IV 10bits Skaneateles Falls, NY 13153 10bits is a Healthcare and Professional Staffing Company. From nursing staffing, temp to hire, and permanent to healthcare contracts, 10bits provides hospitals and medical facilities with high-quality clinical professionals with the highest standards and compliance to provide the best medical care.

Job Title:

Customer Service Representative IV Job Location:

Skaneateles Falls, NY 13153

Job Type:

Contract Job Duties:

Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution. Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders Develop and foster relationships with supply chain, engineering, account managers and channel partners Utilize Salesforce.com to communicate with customers and create accounts/contacts Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations

Job Requirements:

Bachelor’s degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering 5+ years’ experience in a Customer Care or Service Support role Prior experience utilizing SAP for quotation/order creation, invoicing, or material management Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C’s Experience using Salesforce.com or Deal Machine for case management activities Fluency in Spanish or Portuguese languages a plus

Schedule:

1st Shift Monday to Friday 8:00 AM – 5:00 PM Client03

Job Type:

Contract Pay:

$33.00 per hour

Shift:

8 hour shift

Experience:

Customer Care or Service Support role: 5 years (Required) Prior utilizing

SAP:

1 year (Required)

Salesforce:

1 year (Required)

Language:

Fluency in Spanish or Portuguese languages a plus (Required)

Work Location:

In person