Customer Service Representative Position Available In Ontario, New York

Customer Service Representative Community Broadband Networks (“CBN”) Syracuse Geneva, NY 14456 Job Description Community Broadband Networks (“CBN”) Geneva is a Wireless Internet Service Provider (WISP) seeking a Customer Service Representative to be part of our growing operation! This is a great position for those who like to interact with a dynamic team, have a variety in their day-to-day, make an impact in their local community, and most importantly someone who takes pride in their work. Be part of a growing organization bridging the digital divide in Geneva by bringing affordable internet, TV, and phone services to families throughout the City.

General Description:

MUST HAVE EXCELLENT COMMUNICATION SKILLS, STRONG ATTENTION TO DETAIL, AND BE ABLE TO MULTI-TASK.

Take incoming phone calls related to tech support, sales, and billing Return customer messages from AnswerConnect in a timely and professional manner Work on service tickets and follow through to resolution Provide support for customers using internet, TV, and phone services Correspond with field technicians and assist with daily scheduling needs Monitor the network and develop an understanding of general network functions Onboard new customer equipment (routers, modems, VoIP phones, etc.) Set up new accounts and services for internet, TV, and phone Perform service audits to ensure accurate billing and account alignment Ensure all customers are billed correctly based on the services they receive Maintain up-to-date records and logs of customer accounts and service activities

Requirements Profile:

Skills/Abilities:

Knowledge and ability to use various computer programs and applications, including Microsoft Office Word, Excel, and CRM systems Strong communication and customer service skills Strong organizational skills, attention to detail, and ability to multi-task a must Ability to manage multiple priorities and meet deadlines in a high-volume office environment Ability to establish and maintain effective working relationships with supervisors, other employees, and clients Always represent the organization in a positive and professional manner Technical aptitude or interest in internet/TV/phone services preferred Education/Experience/Licenses/Certifications 2+ years customer service or technical support experience preferred Previous experience with telecom, ISP, or WISP services a plus

Valid Driver’s License Work Environment/Physical Requirements:

Work in an office environment Work 8 hours per day (M-F) Occasional overtime work may be required

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour

Benefits:

Health insurance Paid time off

Shift:

Day shift Morning shift

Work Location:

In person