Customer Service Representative Position Available In Orange, New York

Job Description:

Job Description:

Max pay rate: $20/hr Interview with candidatesmust be on camera.

MANDATORY

Training is on-site. Nesting andquality assessment will be on site. After successful completion ofquality certification/assessment, position will be 100% remote.

Training is 3 weeks and then nesting is 2 weeks, so 5 total weeksin office. Client R&IS Department Onsite Training – Warwick, RIClass Start Date 5/27/25 Inbound customer service role for DefinedBenefits/Retirement Income Solutions Dept.

Required Experience:

1-2years call center experience preferred (customer service experienceis accepted – however, must be in conjunction with computerskills). 1-2 years of experience with Windows based operatingsystems (Microsoft Office, Suite, etc.) The role will includecustomers calling to learn about their defined benefit annuity,customers calling for account maintenance (direct deposit changes /address changes), assisting family members & beneficiaries withinclaims process and answer account information. Role requiresprocessing and strong ability to navigate Windows based operatingsystems. Strong customer service focus is a must. Ability to conveycomplex topics to clientele. Work to remove roadblocks to customerrequests & educate customer on the correct process for receivinginformation. Licensing not required for role. Warwick, Rhode Islandlocation required. Agent experiencing system issues at home officewill be required to travel to Warwick office until systemissue/outage corrected.

Requirements:

Ability to attend training,nesting at Client Warwick RI office Ability to work from home whichincludes high speed internet and a quiet place to work that issecure. (Hotspots are not allowed high internet speed is required)Able to use video during interview and training. An ability to workduring the hours of operation of Monday-Friday, must be flexible inregard to shifts worked, which may change based on business needs.” • NO time off planned during training until end of nestingTimeline •

Class Start Date:

5/27/2025. ” The plan is to trainon-site in

Warwick, RI Training Schedule:

8:30-5pm EST, 1 HourLunch Schedules after training be determined using ranking systembased on performance in training. Temps will bid on availableschedules based on business need closed Saturday and Sundays askfor open availability Monday Friday 8am 9pm 8 hr. shift with a30-min lunch.

Equipment Coordination:

Temps will have theirequipment picked up on Day 1 of Training. Equipment to be providedlaptop, docking station, 2 x monitors, keyboard, mouse &headset.