Customer Service Representative Position Available In Putnam, New York

Customer Service Representative Beluga Heating Air & Electrical Brewster, NY Job Details Full-time $24 – $30 an hour 1 day ago Benefits Health insurance Paid time off 401(k) matching Opportunities for advancement Qualifications Typing 1 year Communication skills Entry level Full Job Description Are You Ready to Make an Impact? Tired of jobs where no one notices your effort? Do you want to be the reason customers smile, even on their worst days? If you’re the kind of person who gets joy from helping others, loves solving problems, and thrives when people say, Thank you for your help, this could be the role you’ve been waiting for. Beluga Heating & Electrical is excited to hire a Customer Service Representative who is ready to turn everyday calls into five-star experiences. Apply today and help us build trust with every conversation. Why You’ll Love Working at Beluga Heating & Electrical At Beluga, we believe the best service starts from within, which is why our team feels like family. Here’s what makes us different: We Care Deeply. Our customers trust us with their homes, so we treat every interaction like it mattersbecause it does.

Team Over Titles:

We work together, celebrate wins, and grow together.

No Dead Ends Here:

We support your growth through training, feedback, and real opportunities to advance. Who Shouldn’t Apply We’re serious about serving people, and that’s not for everyone. Please don’t apply if: You don’t enjoy working in a fast-paced, detail-oriented environment. You need constant supervision to stay on task. You struggle to stay calm under pressure or aren’t comfortable talking on the phone. You’re looking for a paycheck, not a purpose. This job is about consistency, accountability, and caring every single day. You’ll Fit Right In If You light up when the phone rings. You love checking things off your to-do list. You keep your cool when others are stressed. You see every call as a chance to make someone’s day better. You’ll thrive here if you’re dependable, tech-savvy, and believe that the little things matter. Your Responsibilities as a CSR This isn’t a role where you sit back and wait for things to happen. You’ll be at the forefront of our communication and the glue between our team and customers.

Answer Calls & Inquiries:

Warmly greet customers, gather information, and guide them to solutions.

Schedule & Dispatch:

Balance technician schedules with customer needs to keep things running smoothly.

Update Records:

Keep customer details accurate and up-to-date in our system.

Follow Up Post-Service:

Ensure every customer feels valued and wants to call us again.

Team Coordination:

Keep everyone aligned from the office to the field. What You Need to Succeed 2+ years in a customer-facing role (HVAC or home services a plus!) Strong verbal communication and typing skills (45 WPM minimum) Comfortable using tools like ServiceTitan or similar platforms Reliable transportation to work in the office M-F 9-5 Willing to take a drug test How We Take Care of Our Team The pay for the Customer Service Rep is $24 – $30 per hour, based on experience. Paid time off Health insurance, paid time off, and opportunities to grow 401K with company matching Bonus opportunities We want to hear from you if you’re ready to bring energy, empathy, and excellence to every interaction. This is your chance to be part of something meaningful, where your role truly matters. APPLY TODAY and let’s build something great together.