Bilingual Customer Service Specialist (Spanish) Position Available In Rensselaer, New York

Job Description:

Customer Service Specialists work closely with wholesale andretail customers to determine their needs, answer their questionsabout Sherwin-Williams products, and recommend the right solutions.

Store associates Customer Service Specialists are also expected topromptly resolve any customer concerns and ensure maximum clientsatisfaction as well as stay up-to-date with product features andmaintain the high quality and visual standards of the products andstore. Customer Service Specialists are tasked with achievingexcellent customer service, while consistently meeting the store’ssales goals. Job duties involve contact with customers, which mayinclude minors; and access to cash and other payment methods,electronic equipment, personal information, store merchandise andother items of value, and such access may be supervised orunsupervised. The Company therefore has determined that a review ofcriminal history is necessary to protect the business and itsoperations and reputation and is necessary to protect the safety ofthe Company’s customers, staff, employees, vendors, contractors,and the general public. The individual selected for this role willbe expected to work at Stores 5101, located at: 130 Wolf Road,Albany

NY 12205, 5438 – 1702

State Street, Schenectady, NY 12304,5389- 180 Delaware Ave, Delmar, NY 12054 and may be expected towork at other stores within a 30 mile radius. This position iseligible for health benefits, such as medical, dental and visioncoverage, Flexible Spending Accounts (FSAs), disability coverage,security, retirement and saving benefits, and more. Additionalbenefits include a generous time away from work package, includingpersonal leave, paid parental leave, medical leave, vacation,holidays, among other benefits. For more information about ourbenefits, visit http://www.myswbenefits.com/ At Sherwin-Williams,our purpose is to inspire and improve the world by coloring andprotecting what matters. Our paints, coatings and innovativesolutions make the places and spaces in our world brighter andstronger. Your skills, talent and passion make it possible to livethis purpose, and for customers and our business to achieve greatresults. Sherwin-Williams is a place that takes its stability,growth and momentum and translates it to possibility for ourpeople. Our people are behind the strength of our success, and weinvest and support you in: Life … with rewards, benefits and theflexibility to enhance your health and well-being Career … withopportunities to learn, develop new skills and grow yourcontribution Connection … with an inclusive team and commitment toour own and broader communities It’s all here for you let’s CreateYour Possible What is the Process to get Started? Step 1 – OnlineApplication Find the role(s) that interest you on our Careers page:https://jobsearch.sherwin.com/ Set aside 15 minutes to create yourprofile by entering or importing your details from one of our jobboard partners Step 2 – Digital Interview Upon review of yourapplication, qualified candidates will be invited to complete adigital video interview via HireVue, our interview partner. Theinterview will consist of a few behavioral based questions You’llbe able to record and complete your video interview anytime,anywhere! While you can complete this video interview on your ownschedule, we ask that this step be completed within 7 days ofreceiving an invitation Step 3 – In-Store Interview Your videointerview is reviewed by a member of our Recruitment team and ourtop candidates are invited to meet with our team in a store,specialty wholesale branch, floorcovering facility or deliveryservice terminal. At Sherwin-Williams, part of our mission is tohelp our employees and their families live healthier, save smarterand feel better. This starts with a wide range of world-classbenefits designed for you. From retirement to health care, fromtotal well-being to your daily commute—it matters to us. A generaldescription of benefits offered can be found athttp://www.myswbenefits.com/ . Click on “Candidates” to viewbenefit offerings that you may be eligible for if you are hired asa Sherwin-Williams employee. Compensation decisions are dependenton the facts and circumstances of each case and will impact whereactual compensation may fall within the stated wage range. The wagerange listed for this role takes into account the wide range offactors considered in making compensation decisions including skillsets; experience and training; licensure and certifications; andother business and organizational needs. The disclosed rangeestimate has not been adjusted for the applicable geographicdifferential associated with the location at which the position maybe filled. The wage range, other compensation, and benefitsinformation listed is accurate as of the date of this posting. TheCompany reserves the right to modify this information at any time,with or without notice, subject to applicable law. Qualifiedapplicants with arrest or conviction records will be considered foremployment in accordance with applicable federal, state, and locallaws including with the Los Angeles County Fair Chance Ordinancefor Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunityemployer. All qualified candidates will receive consideration foremployment and will not be discriminated against based on race,color, religion, sex, sexual orientation, gender identity, nationalorigin, protected veteran status, disability, age, pregnancy,genetic information, creed, marital status or any otherconsideration prohibited by law or by contract. As a VEVRAA FederalContractor, Sherwin-Williams requests state and local employmentservices delivery systems to provide priority referral of ProtectedVeterans. Please be aware, Sherwin-Williams recruiting team memberswill never request a candidate to provide a payment, ask forfinancial information, or sensitive personal information likenational identification numbers, date of birth, or bank accountnumbers during the application process. Ensure high levels ofcustomer satisfaction through excellent sales service Assistcustomers in person and over the phone by determining needs andpresenting appropriate products and services Build productive trustrelationships with wholesale and retail customers Process salestransactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearlybasis Maintain precise work order files and formulas Pullappropriate products from the sales floor or warehouse Tint and mixproducts, as needed, to customer specifications Stock shelves andset up displays Clean store equipment Load/unload delivery trucksAssist in making deliveries, as needed Maintain in-stock andpresentable condition assigned areas Remain knowledgeable onproducts offered and discuss available options Comply withinventory control procedures Suggest ways to improve sales

MinimumRequirements:

Must be at least eighteen (18) years of age Must belegally authorized to work in the country of employment withoutneeding sponsorship for employment work visa status now or in thefuture Must be able to read, write, comprehend, and communicate inEnglish Must be able to read, write, comprehend, and communicate inSpanish Must have a valid, unrestricted Driver’s License Must beable, with or without reasonable accommodation, to retrievematerial from shelves and floor stacks and lift and carry up to 50lbs. frequently and up to 70 lbs. on occasion Must be willing towork all scheduled hours, which may include evenings and weekends,with or without reasonable accommodation

Preferred Qualifications:

Have at least a High School diploma or GED Have at least one (1)year experience working in a delivery, retail, or customer serviceposition Have previous work experience selling paint and paintrelated products Have previous work experience operating tintingand mixing equipment