Call Center Registration Associate – Rensselaer – FT -(ON SITE ) Position Available In Rensselaer, New York

Employment Type:

Full time

Shift:

Day Shift Description:

Call Center Registration Associate

• Rensselaer
• FT•On Site If you are looking for a Registration position in a Call Center, this could be your opportunity.

Here at St. Peter’s Health Partner’s, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY.

Position Highlights:

Quality of Life:

Where career opportunities and quality of life converge

Advancement:

Strong orientation program, generous tuition allowance and career development

Work/Life:

Office Hours, Monday

• Friday What you will do: The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments.

Our Call Center Representatives are often the first point of contact for patients’ therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

Answer incoming calls and schedule appointments in accordance with set protocol Maintain customer satisfaction ratings based on explicit criteria set forth by the company Data entry of new patient information into computer system Attend mandatory training sessions to stay updated on policy changes Identify and escalate priority issues Follow up customer calls where necessary Document all call information according to standard operating procedures What you will need: Multiple phone line experience Strong interpersonal and communication skills Problem analysis and problem solving Previous call center experience a plus Customer service oriented Attention to detail, multitasking Bi-lingual speaking a plus but not required Positive attitude and be self-motivated High School Diploma or GED Ability to lift 20 lbs.

Pay Range:

$17.50

• 21.

80 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.