eLearning Customer Support Specialist Position Available In Rensselaer, New York

eLearning Customer Support Specialist 3.7 3.7 out of 5 stars 164 Columbia Turnpike, Rensselaer, NY 12144 The New York State Office of Children and Family Services Bureau of Training and Development (OCFS BTD) in Rensselaer, New York seeks a full-time on-site eLearning Customer Support Specialist to join our Registration Services and Support Team. This position is funded through a contracted program partnership that

CUNY SPS

has with OCFS BTD and will work in close cooperation with

OCFS BTD

to provide help desk technical support for thousands of end users taking online training courses, as well as troubleshoot systems issues and implement enhancements, provide course registration and scheduling support, produce requested course enrollment reports, and more (see details below).

Duties and Responsibilities:

Reporting to the Program Coordinator (Registration Services and Support), the eLearning Customer Support Specialist will: Provide help desk technical support for thousands of end users who take the OCFS Mandated Reporter self-paced online training Troubleshoot system issues, as well as assist with system enhancement requests and Mandated Reporter certificate requests/issues Schedule and monitor registration for OCFS training courses and events Monitor, update and maintain course enrollment data Coordinate make-up sessions for learners, upload web-based content, manage wait lists, troubleshoot inquiries, etc. Provide training logistical and scheduling reports as needed Perform other duties as assigned

Qualifications:

High School Degree required; Associate’s or Bachelor’s Degree preferred. Strong communication, customer service and organization skills and attention to details. Proficiency in Microsoft Office Suite.

Preferred Qualifications:

Experience with registration systems. Experience with providing helpdesk technical support for learning management system (LMS) and eLearning end users. Experience with virtual training platforms (e.g., WebEx, Zoom).

Job Type:

Full-time Pay:

$42,000.00 – $47,000.00 per year

Shift:

8 hour shift Ability to

Commute:

Rensselaer, NY 12144 (Preferred) Ability to

Relocate:

Rensselaer, NY 12144: Relocate before starting work (Preferred)

Work Location:

In person