Customer Experience Associate Customer Experience Associate Position Available In Suffolk, New York

Customer Experience Associate Customer Experience Associate Emergency Responder Products 260 Spagnoli Road, Melville, NY 11747 Emergency Responder Products | 911ERP is Seeking a Passionate Customer Experience Associate! Are you a people person who thrives on helping others? Do you have a knack for turning challenges into positive experiences? If so, Emergency Responder Products | 911ERP wants you to join our dynamic team as a Customer Experience Associate! At Emergency Responder Products | 911ERP, we take care of first responders, or as we like to say, we serve those who serve. We believe in providing exceptional service at every touchpoint, and our Customer Care team is at the heart of that commitment. As a Customer Experience Associate, you’ll be the voice and face of Emergency Responder Products | 911ERP for our valued customers. You’ll play a crucial role in ensuring their journey with us is smooth, positive, and memorable.

What You’ll Do:

As a Customer Experience Associate, you’ll be the friendly voice and helpful hand for our valued customers.

Your responsibilities will include:

Be the

First Point of Contact:

Professionally and warmly handle customer inquiries via phone, email, and chat, providing timely and accurate information. Providing accurate information about our products/services, policies, and procedures. Providing customers with quotes as requested. Troubleshooting customer issues and working to find effective and satisfactory solutions. Processing orders, returns, and exchanges with efficiency and accuracy. Documenting customer interactions and feedback thoroughly in our CRM system. Escalating complex issues to the appropriate teams while maintaining ownership of the customer’s experience.

Listen and Empathize:

Actively listen to customer needs, understand their perspectives, and empathize with their situations. Contribute to

Improvement:

Provide valuable customer feedback to help us improve our products, services, and processes.

What You’ll Bring:

A Customer-First Attitude:

You genuinely care about providing outstanding service and are driven to make customers happy.

Excellent Communication Skills:

You possess clear, concise, and professional written and verbal communication skills.

Strong Problem-Solving Abilities:

You’re resourceful, analytical, and able to find creative solutions.

Empathy and Patience:

You can remain calm and understanding, even in challenging situations.

Tech Savviness:

You’re comfortable using computers, navigating software applications, and learning new technologies.

Organizational Skills:

You can manage your time effectively and prioritize tasks in a fast-paced environment.

What We Offer:

A supportive and inclusive work environment where your contributions are valued. Opportunities for professional growth and development. Competitive salary and benefits package [health insurance, paid time off, 401K matching]. The chance to make a real difference in our customers’ experience. Ready to Join Our Team? If you’re a motivated and customer-focused individual looking for an exciting opportunity, we encourage you to apply! We look forward to hearing from you!

Job Type:

Full-time Pay:

$20.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person