Customer Service Representative Position Available In Suffolk, New York

Customer Service Representative

AEM, INC. 145

Adams Avenue, Hauppauge, NY 11788

About Central Semiconductor, LLC:

An AEM Company:

Central Semiconductor is the go-to company for customers around the world who are looking for innovative and reliable discrete semiconductor solutions. Based in Hauppauge, NY, Central manufactures leading-edge surface mount and bare die discrete semiconductors for the most advanced high-tech products, and at the same time continues to manufacture older technology through-hole devices still needed by manufacturers of legacy products. Established in 1974, and previously a privately held organization, Central was acquired by AEM, Inc in 2023, and operates today as Central Semiconductor LLC. Position Summary We are looking to add a Customer Service Representative to join the Central Semiconductor team . The Customer Service Representative performs customer service functions by effectively fostering positive customer relationships and maximizing satisfaction with Central’s products and services.

Manages sales activities including:

quoting price and delivery, performing order entry, and processing other customer requests/follow-ups in an assigned territory.

Essential Duties & Responsibilities:

include the following. Other duties may be assigned Handle inbound and outbound communications via phone, email, fax, and mail Support Regional Sales Managers and help drive sales growth Promote products, follow up on quotes, and process orders Assist with customer requests and resolve basic issues Track and update sales activity in internal systems Identify new business opportunities and support key projects Collaborate with internal teams to meet goals Contribute ideas and report on sales activity

Minimum Qualifications:

High school diploma or general education degree (GED); and 30 minimum college credits (approximately one year); and two years minimum of related customer service/sales experience; or an equivalent combination of education and experience. Preferred Qualifications Associates Degree; three to five years of related customer service/sales experience; knowledge of the distribution sales channel in the semiconductor industry, and experience with ISO9001:2000 are all preferred. Benefits of working with our team: This role is full-time, non-exempt Based in Hauppauge NY, this is an onsite role We offer competitive pay based on knowledge, skills, and relevant experience Benefits for eligible employees include medical, dental, vision, life insurance, 401K with company match Organizational Overview AEM, headquartered in San Diego, California, is a portfolio company of Industrial Growth Partners (IGP), a private equity firm focused exclusively on middle-market industrial manufacturing and niche services businesses. Through its industry leading brands AEM, Renaissance Electronics, and Central Semiconductor, AEM serves niche applications across a diverse array of attractive markets including satellite, aerospace, defense, industrial, medical, EV/Battery, and telecom. AEM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.