Customer Service Representative Position Available In Suffolk, New York

Customer Service Representative Petswarehouse 513 Acorn Street, Deer Park, NY 11729

Job Title:

Customer Service Representative Location:

In-Office (Deer Park, NY)

Employment Type:

Full-Time or Part-Time About Us:

We’re a family-owned online pet supply retailer passionate about providing quality products and reliable service to pet owners everywhere. Our team is small, supportive, and dedicated to making pet care easy and enjoyable for our customers. If you’re customer-focused, enjoy problem-solving, and love working in a friendly, team-oriented environment — we’d love to meet you!

Position Summary:

We’re looking for a dependable and personable Customer Service Representative to join our in-office team. In this role, you’ll be the friendly voice and helpful hand behind our phone lines, email inbox, and live web chat, assisting customers with orders, product questions, and service inquiries. While prior experience with pet products isn’t required, an interest in animals is always welcome!

Key Responsibilities:

Answer customer phone calls, emails, and web chat inquiries in a professional, friendly, and timely manner. Assist customers with placing orders, tracking shipments, handling returns, and answering product or website-related questions. Accurately document customer interactions and issue resolutions in our system. Work closely with our warehouse and fulfillment teams to resolve order-related concerns. Stay familiar with our product offerings, promotions, and policies to provide accurate information. Escalate complex or sensitive issues to the appropriate team member or manager when necessary. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

High school diploma or equivalent required. Must be able to speak, read, and write in English clearly and professionally. Previous customer service experience preferred, especially in retail or e-commerce. Familiarity with Google Suite and Shopify platforms is a plus. Strong written and verbal communication skills. Ability to multitask and stay organized in a fast-paced, team-oriented environment. A positive attitude, dependable work ethic, and a genuine commitment to providing great service. Interest in pets and pet products is a bonus, but not required.

Work Environment:

In-office position. Full-time or part-time availability. Standard business hours with occasional flexibility.

Perks & Benefits:

Employee discount on pet products. Family-oriented, supportive team environment. Opportunity for growth within a growing company.

To Apply:

Please submit your resume. We look forward to hearing from you!