Patient Access Services, Representative – Training (Flex schedule) Position Available In Suffolk, New York

Patient Access Services, Representative – Training (Flex schedule) 3.7 3.7 out of 5 stars 240 Meeting House Lane, Southampton, NY 11968 Patient Access Services, Representative – Training (Flex schedule) Stony Brook Southampton Hospital’s Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY

The Trainer / Training Representative will be responsible for conducting training throughout Patient Access Services, across all sub-departments, as well as other hospital departments when necessary. Working with the Training & Communication Team Lead, the Representative will concentrate on delivering training for new processes and regulatory curriculum to all staff. The Representative will assist with onboarding orientation education as well as the electronic education platform. This position will focus on conducting one-on-one training, group training, and will be required to travel to satellite facilities to provide training.

RESPONSIBILITIES

Participates in performance improvement activities, ensures compliance of all work-related activities, and assists with reporting of statistics. Collaborates with the Patient Access Leadership to identify training needs, to design, prepare, and order training materials. Assists with on-boarding new and internal staff for all Patient Access Services sub-departments. Conducts Annual Education across Patient Access Services sub-departments through the electronic education platform and in-person workshops or one-on-one training sessions when necessary. Conducts training sessions hospital-wide for utilizing communication system and mobile application and must be accommodating all shifts and locations across the organization. Utilizes many disparate systems and maintains applications at the user and administrative level. Has knowledge of electronic education platform database of staff, modules, and assignments. Collaborates with Patient Access Leadership on new ways to increase organizational efficiency, productivity, and quality of training methodologies. Demonstrates the ability to utilize data retrieval insurance eligibility systems. Coordinates with Patient Access Leadership on techniques and protocols for emergency response and mitigation throughout Patient Access Services. Collaborates with other departments to ensure the needs of the patient and department are met. Abides by documentation guidelines consistently. Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy. Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements. Complies with departmental dress code and maintains a neat appearance. Performs other department specific duties as deemed appropriate by Patient Access Leadership.

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

Required:

High School Diploma/GED and two (2) years’ experience with face-to-face patient and physician customer service, related to healthcare required. One (1) year of direct in-depth staff training experience required. Customer service and support skills required. Strong communication, interpersonal, and multitasking skills required. Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals. Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors. Must be able to multitask in a high stress fast-paced environment. Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines. Possesses comprehensive knowledge to help in assisting patients in understanding medical insurance benefits.

Preferred:

Associate’s degree or Current

NYS DOH EMT

strongly preferred. CPR Instructor strongly preferred.

PHYSICAL DEMANDS

Prolonged periods of standing, walking and sitting. Commuting to hospital and offsite facilities required. Must be able to lift up to 25 pounds. Possible exposure to various illnesses and diseases. As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes :

Resume/CV should be included with the online application. Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions may be subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck! Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services• Complete electronic reference check with a minimum of three (3) professional references. Successfully complete a 4 panel drug screen• Meet Regulatory Requirements for pre-employment screenings. Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. The hiring department will be responsible for any fee incurred for examination .

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees). StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Job Number:

2502051

Job Field :

Administrative & Professional (non-Clinical)

Primary Location :

US-NY-Southampton Department/Hiring Area :

Patient Access Services Schedule :

Full-time Shift :

Variable Shift Hours :

Flex Posting Start Date :

Jun 12, 2025

Posting End Date :

Jul 13, 2025, 10:59:00

PM Salary :

$27.72 / hour