Insurance Customer Service Representative Position Available In Ulster, New York

Insurance Customer Service Representative Ott Insurance Agency Wallkill, NY 12589 Job Overview The Ott Insurance Agency is small friendly independent agency servicing personal and commercial lines business. We are looking for a highly motivated and customer-focused individual to join our team. As the first point of contact for our insurance agency, you will be responsible for providing exceptional customer service to policyholders, agents, and potential customers. Insurance experience is not required but would be a benefit. Responsibilities Answering incoming calls and emails in a professional and timely manner Assisting customers with policy inquiries, claim submissions, and billing questions Educating customers on insurance coverage options and policy details Processing policy changes and updates Resolving customer complaints and issues Providing support to insurance agents and sales representatives Maintaining accurate customer records and documentation Collaborating with other teams to improve processes and customer satisfaction Qualifications High school diploma or equivalent Previous customer service experience Excellent communication and interpersonal skills Proficient computer skills Strong attention to detail and organizational skills Ability to work in a fast-paced and team-oriented environment Monday- Thursday 9:00-4:30 Friday 9:00-3:00

Job Types:

Full-time, Permanent Pay:

$32,000.00 – $40,000.00 per year

Benefits:

401(k) Paid time off Ability to

Commute:

Wallkill, NY 12589 (Required) Ability to

Relocate:

Wallkill, NY 12589: Relocate before starting work (Required)

Work Location:

In person