PATIENT SERVICES REP – CALL CENTER Position Available In Ulster, New York

Job Description:

Summary:

This position is for the Call Center dept. Under thesupervision of the Practice Administrator & Nurse, perform routineclerical duties, answer patients’ questions or concerns, and otherduties as directed by supervision.

Requirements:

Responsible forthe integrity of the data. If needed, request patients’ MedicalRecords. Manage a large amount of inbound and outbound calls.

Identify customers’ needs, clarify information, research everyissue and provide solutions and/or alternatives.

Qualifications:

High School Diploma or equivalent required Minimum of one (1) yearcustomer service experience required Demonstrated typing skills forCRT input required Demonstrated ability to accurately conduct andrecord a patient interview, to obtain clinical, demographic, andfinancial information Demonstrated ability to handle multiplepriorities and to deal calmly with individuals under stressBi-lingual, Spanish preferred

Equal EmploymentOpportunity/Affirmative Action:

The Institute for Family Health isan Equal Employment Opportunity Employer. This job summary isintended to be brief and may not list all the duties and functionsrequired, however, it does highlight the essential requirements.

Nothing outlined in this job summary is to be construed as anexpress or implied contract of employment. Please visitwww.

Institute.org for more information.