Customer Service Representative Position Available In Westchester, New York

Customer Service Representative ACS System Associates, Inc Mount Vernon, NY 10550 • Remote Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. Bilingual candidates, especially those fluent in Spanish, are highly encouraged to apply. Responsibilities – Provide outstanding customer support through various channels including phone, email, and in-person interactions. Assist clients with inquiries, issues, and requests while maintaining a professional demeanor. Perform data entry tasks accurately to ensure customer information is up-to-date in our systems. Analyze customer feedback and concerns to identify trends and suggest improvements. Handle cash transactions with precision and adhere to cash handling procedures. Maintain office organization and ensure all client services are delivered efficiently. Demonstrate excellent phone etiquette while managing multiple calls effectively. Requirements – Previous experience in client services or customer support is preferred. Strong communication skills with the ability to convey information clearly and effectively. Proficiency in data entry with attention to detail. Bilingual abilities, particularly in Spanish, are a significant advantage. Familiarity with cash handling procedures is beneficial. Ability to analyze situations and provide appropriate solutions promptly. A positive attitude and willingness to work collaboratively within a team environment. Join us in delivering exceptional service that makes a difference! This is a remote position.