Customer Service Representative Position Available In Westchester, New York

Customer Service Representative Ivy Rehab Network – 3.7 White Plains, NY Job Details Full-time Up to $20 an hour 1 day ago Benefits Paid holidays Paid time off Qualifications Bilingual Spanish Customer service High school diploma or GED EMR systems Computer skills Communication skills Entry level Speech therapy

Full Job Description State of Location:

New York Position Summary:

At Ivy Rehab, we’re “All About the People”! As a Customer Service Representative, you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

The Customer Service Representative will report to the Patient Experience Supervisor and an integral member of the Patient Experience team.

Your responsibilities will include:

Maintaining Inbound/Outbound calls from patients professionally and responding to their inquiries Provide a high-level of customer service to ensure patient questions or concerns are addressed effectively De-escalate situations involving dissatisfied customers, effectively offering patient assistance and support through varying operations and channels Routing patient accounts to appropriate department as needed Managing administration, communicating, and coordinating with internal departments Effective communication with patients to explain and collect outstanding balances Accurate notations/tags/labels in the EMR system/phone system including recording details of comments, inquiries, complaints, and actions taken Sets up acceptable payment agreements Attend team meetings, phone conferences, and training as needed Other duties as assigned This position allows for remote work and may require travel for business meetings. To excel in this role, you should possess: High school diploma or equivalent Open availability, Monday through Friday – 7am to 7pm Previous healthcare, revenue cycle experience (Preferred) Physical, Occupational and Speech therapy knowledge a plus Bilingual/Spanish (Preferred) Passion for helping patients and enjoys navigating through revolving inquires Experience working in Customer Service Excellent verbal and written communication skills Interpersonal skills that emphasize team building Ability to work effectively in fast-paced environment Experience with a variety of EMR systems, Raintree experience (Preferred) Problem solving skills, good judgment, attention to detail, and follow-through are a must Demonstrated ability to prioritize tasks and work with a sense of urgency Proficient in the use of computer applications, databases, word-processing, email, and website application Able to react effectively and calmly in an escalated situation Know, understand, and follow teammate guidelines, HIPAA policies, and company procedures Why Choose Ivy?

Best Employer:

A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

Exceeding Expectations:

Deliver best-in-class care and witness exceptional patient outcomes.

Incentives Galore :

Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.

Exceptional Partnerships:

Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

Empowering Values:

Live by values that prioritize teamwork, growth, and serving others. Compensation for this role ranges up to $20 per hour based on experience. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com