Customer Service Representative Position Available In Westchester, New York

Customer Service Representative 3.1 3.1 out of 5 stars Mount Kisco, NY 10549

Job Opening:

Inside Sales Dispatcher (Customer Support)

Location:

White Plains, NY Company:

Mr.

Handyman of Westchester County Overview:

We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.

Key Responsibilities:

Customer Support:

Maintain customer files and respond to inquiries. Handle incoming calls, schedule jobs, and follow up on service calls and surveys.

Office Administration:

Oversee daily office operations and manage supplies. Document communications and train new employees.

Resource & Vendor Management:

Coordinate with vendors for timely deliveries and manage the weekly route schedule. Assist technicians with advice and directions.

Business Development:

Build and maintain client relationships to drive new business. Stay informed on products and services to assist customers effectively.

Documentation and Reporting:

Keep accurate records and generate necessary reports. Verify job completions and manage invoices in ServiceTitan.

Qualifications:

Minimum 5 years in office management or inside sales (home services preferred). Strong typing and 10-key skills. Proficient in MacOS and MS Office; ServiceTitan experience a plus. Excellent organizational, multitasking, and problem-solving skills. Bilingual preferred.

Benefits:

Competitive salary ($20-$25/hr based on experience). Career advancement and professional development opportunities. Paid holidays, vacation, and bonus eligibility. Supportive work environment focused on safety and teamwork.

Work Hours:

Monday to Friday, 8 AM – 4 PM, with potential overtime. Join us in providing exceptional service to our clients!