CUSTOMER SVC/SALES FOR INBOUND CALL CTR- FT/PT -ONSITE in Hawthorne, NY Position Available In Westchester, New York

CUSTOMER SVC/SALES FOR INBOUND CALL CTR

• FT/PT
• ONSITE in Hawthorne, NY 3.5 3.5 out of 5 stars 9 Skyline Drive, Hawthorne, NY 10532 CUSTOMER SERVICE
• Inbound Call Center
• local to Hawthorne, NY ONLY Our Opportunity Do you have an infectious personality and a desire to engage in meaningful conversations with event leaders, coaches and executives around the country?

Crown Awards is the largest and fastest-growing e-commerce awards company of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. Pay range is $20-25 an hour with endless growth opportunities! We are not looking for order-takers or script-readers

• we’re searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and get creative with award solutions.

What You’ll Do Engage directly with customers through multiple channels (inbound phone calls, chats, email), They range from helping them choose the perfect award ceremony to proactive shipping resolution. We Operate with understanding, willingness to learn utilize active listening, patience, empathy, and kindness to customers and Team Members. What You’ll Need 2 years of customer service experience Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment Proficiency in using computers, both for data entry, as well as for rapid navigation through our website. Ability to adapt to change with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business Minimum Two years of college. Why Crown?

YOU BELONG

Crown is a place where you can be your authentic self. Our customers are from everywhere-different places and different walks of life. It is what makes them unique.

YOU CAN GROW

Our culture is for those who thrive on delivering results and becoming your best

• no matter your role or location.

YOU CAN MAKE A DIFFERENCE

You are encouraged to ask questions, bring ideas forward.

YOU WILL GET SUPPORT

When you join Crown Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.

YOU WILL GET REWARDED

Crown has you covered when it comes to competitive wages, medical & dental insurance, 401k, and many celebrations. Of course, the biggest perk is the ability to work together with other smart, friendly driven, and passionate people.

COVID-19

Safety Hiring During

COVID-19

As we continue to navigate the uncertainty of the effects of COVID-19, we have implemented several measures at our customer service facilities that adhere to CDC guidelines. Some of the safety measures we have implemented include enhanced cleaning and sanitization of work areas, limiting or visitors, and team member temperature checks. If the above sounds rewarding to you, we look forward to you joining our team!

Job Types:

Full-time, Part-time Pay:

$20.00

• $25.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person