Customer Service Representative Position Available In Wyoming, New York

Customer Service Representative Confidential Arcade, NY 14009 SUMMARY Customer Service is responsible for supporting the sales department through efficiently routing inbound customer communication calls, emails and/or faxes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds promptly to customer needs and inquiries.
• Answer telephone, fax and email inquiries, verifying and entering product sales information in database.
• Completes order acknowledgements and other administrative and clerical duties as required.
• Works closely with Production Scheduler to follow up on scheduled order commitments. Communicates with shipping to assure proper shipping and handling of customer orders. Responds to customers’ inquires or complaints regarding company’s product or services.
• Relay customer feedback regarding products or services to appropriate individuals in sales, quality assurance and product management.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Professionalism and good interpersonal skills in all conversations with customers and co-workers, both in person and by phone.
• Possess excellent communication skills both written and oral.
• Proficient in Microsoft applications, strong computer aptitude. Work efficiently within the Customer portals.
• Excell in the Customer Service role by displaying job satisfaction and a sense of pride in the job.
• Positive and upbeat “attitude” when resolving problems and providing solutions to fellow co-workers and customers. Conduct yourself with pride and
• Ability to “read” the customer and use positive language skills while engaging in complex conversations.
• Work well in group problem solving situations. Able to hear constructive criticism without offense and learn from others.
• Must possess excellent Time Management skills.
• Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
• Written Communication
• Writes clearly and informatively; edits work for spelling and grammar; Able to read and interpret written information.

QUALIFICATIONS

To successfully perform this job, an individual must be capable of performing each of the essential duties with or without accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience:

Associate’s degree (A. A.) or equivalent from two-year College or technical school; or two years customer service related experience, or a combination of education and experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs..

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving complex variables in a wide variety of situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of contract management systems, database software, manufacturing software, order processing systems, spreadsheet and word processing applications.

OTHER QUALIFICATIONS

To perform this job successfully, an individual will have a strong, confident phone demeanor, display professionalism and Company pride.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk, use of the hands to handle or feel, reach, with hands and arms. The employee must be able to lift and/or move up to up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Why should you join our team? Our team is growing! We recognize that our employees play a vital role in our success, so we’ve created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. We are an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. We are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.

Job Type:

Full-time Pay:

$16.97

• $20.

19 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Location:

In person