Customer Service & Operations Assistant Position Available In Allegheny, Pennsylvania

Customer Service & Operations Assistant Avoda Golf Sewickley, PA Job Details Full-time $36,000 – $46,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Order management system Customer service 1 year Entry level Full Job Description MISSION Deliver best-in-class customer service while keeping our order operations running smoothly. From order updates to build changes to proactive communication, you’ll ensure every customer feels supported—and every detail is tight behind the scenes.

OUTCOMES

– What Success Looks Like All customer service requests are handled promptly, accurately, and with professionalism Order edits, changes, and special requests are processed and documented without error Customers receive proactive updates that improve satisfaction and reduce follow-ups Internal operations run smoother thanks to reliable admin and team support CRM, email, and order tools are used consistently with clean data and clear notes

KEY RESPONSIBILITIES

Customer Service & Order Support Respond to order-related inquiries (status, changes, tracking, etc.) Process order edits or special requests and confirm updates with the customer Monitor fulfillment timelines and send proactive updates to customers Help resolve any issues or delays with empathy and accuracy Operations Admin Assist with order processing, build notes, and CRM updates Maintain clear documentation across platforms (Shopify, email, Slack, etc.) Support the production and sales team with day-to-day admin Flag unusual trends or recurring issues to help improve internal systems

REQUIREMENTS

Experience in customer service, order management, or admin (1-3 years ideal) Clear communicator—professional, positive, and detail-oriented Organized and reliable—able to manage multiple requests without dropping details Comfortable with tools like Shopify, email platforms, CRMs, and spreadsheets Passion for high-performance products or the golf space (bonus!) Calm under pressure and solutions-focused when solving problems Willing to work on-site full time in Sewickley, PA

WEEKLY RHYTHM

Daily:

Customer email/chat handling, order change processing, proactive order updates

Weekly:

Ops team check-ins, backlog review, issue resolution and customer satisfaction checks

Monthly:

CRM and order cleanup, internal reporting, process improvement input This isn’t just a job—it’s how Avoda shows up. You don’t just answer emails. You build trust, momentum, and loyalty—one order at a time.

Job Type:

Full-time Pay:

$36,000.00 – $46,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person