Customer Success Team Lead Position Available In Allegheny, Pennsylvania

Customer Success Team Lead OM Business Management Pittsburgh, PA We are a vigorous, results-oriented sales and consulting firm specializing in high-impact, direct-to-consumer engagement strategies that accelerate sustainable revenue growth for our clients. Through innovative outreach and an unwavering commitment to excellence, we redefine customer interactions and consistently generate outstanding commercial results. As we continue to expand our operations, we are seeking a service-driven, performance-focused individual to join our growing Customer Service Associate team. Our Customer Service Associaterecruitment process is deliberately selective, designed to build a high-performing, cohesive workforce. While client success is essential, our broader vision centers on empowering our team—offering transparent advancement pathways, leadership development, and a culture grounded in continuous improvement.

Customer Service Associate Key Responsibilities:

Drive revenue growth by delivering expert-level product knowledge and consultative sales recommendations tailored to client needs. Engage with prospective and existing customers to address sales inquiries, resolve objections, and confidently guide them toward purchase decisions. Maintain precise and timely documentation of all client engagements within CRM systems to support sales forecasting and pipeline management. Develop a deep command of our sales portfolio to proactively identify opportunities, upsell solutions, and influence buying behavior. Contribute to team performance by actively participating in sales strategy sessions, advanced training programs, and leadership-led workshops designed to sharpen sales techniques and optimize outcomes.

Customer Service Associate Preferred Qualifications:

High school diploma or GED required. 1-2 years of experience in customer-facing roles such as sales, customer service, hospitality, or retail; prior support or inside sales experience is a plus with prior experience as a Customer Service Associate being highly advantageous. Exceptional verbal and written communication skills, with a client-centered, consultative approach. Highly organized and self-motivated, with the ability to work effectively both independently and in a team. Comfortable in fast-paced, high-volume environments, with keen attention to detail and efficiency. Strong initiative, disciplined work habits, and a commitment to continuous personal and professional development.

Job Type:

Full-time Pay:

$45,000.00 – $55,000.00 per year

Shift:

Day shift

Work Location:

In person